Welcome to Stellarholidays.co.uk. These Terms and Conditions (“Terms”) govern your use of our website and the services provided by Stellarholidays.co.uk, a trading name of Flycations Ltd (“we,” “us,” “our”). By using our website, you agree to comply with these Terms. If you do not agree, please do not use our website.
1. About Us
Stellarholidays.co.uk is operated by Flycations Ltd, registered in England and Wales (Registration Number: 14100185) and ATOL-protected under ATOL No. 12238. Our registered office is at 167-169 Great Portland Street, London, England, W1W 5PF.
2. Booking Terms
2.1. Eligibility: By booking with us, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts.
2.2. Accuracy of Information: All information provided during booking must be accurate and complete. Failure to provide accurate information may result in cancellation or additional charges.
2.3. Payment: Full payment or a deposit must be made at the time of booking as per the payment terms specified during the process. Failure to pay within the agreed timeframe may result in the cancellation of your booking.
2.4. Confirmation: Your booking is confirmed only when you receive a written confirmation from us. Please check all details carefully and inform us of any discrepancies immediately.
3. Pricing and Payment
3.1. Price Changes: Prices are subject to change due to availability, currency fluctuations, or government taxes. You will be notified of any price changes before booking confirmation.
3.2. Inclusive Costs: Prices include only the services explicitly stated in the booking confirmation.
3.3. ATOL Protection: Your travel bookings are protected under ATOL (ATOL No. 12238). In the unlikely event of our insolvency, your money is safeguarded, and assistance will be provided.
4. Amendments and Cancellations
4.1. Amendments by You: Requests for amendments must be submitted in writing. Changes are subject to availability and may incur additional charges.
4.2. Cancellations by You: Cancellation requests must be submitted in writing. Refunds, if applicable, will be processed as per the cancellation policy outlined in your booking confirmation.
4.3. Cancellations by Us: We reserve the right to cancel your booking due to unforeseen circumstances. In such cases, you will be offered an alternative or a full refund.
5. Travel Insurance
It is your responsibility to obtain comprehensive travel insurance covering cancellations, medical expenses, personal liability, and other potential risks. We are not liable for any damages or losses incurred due to a lack of insurance.
6. Passports, Visas, and Health Requirements
You are responsible for ensuring you meet all passport, visa, and health requirements for your destination. We are not liable for any disruptions or costs resulting from non-compliance.
7. Liability
7.1. Our Responsibility: We are responsible for ensuring your travel arrangements are as described and meet reasonable standards.
7.2. Exclusions: We are not liable for:
Events beyond our control, including natural disasters, strikes, or pandemics.
Losses caused by third-party providers, such as airlines or accommodation.
7.3. Customer Responsibility: You are responsible for your actions and the actions of those in your booking party during travel.
8. Use of the Website
8.1. Content: The content of this website is for general information purposes only and may be subject to change.
8.2. Prohibited Uses: You may not misuse this website by knowingly introducing viruses, attempting unauthorized access, or engaging in fraudulent activities.
9. Privacy Policy
Your personal information is processed in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data.
10. Complaints
If you are dissatisfied with any aspect of your booking or travel experience, please inform us immediately. Complaints must be submitted in writing within 28 days of your return.
11. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the English courts.
For further information or assistance, please contact us:
Phone: +44 02037477590
Thank you for choosing Stellarholidays.co.uk We look forward to helping you plan your next adventure!