Welcome to stellarholidays.co.uk Customer Services
At Cosmicholidays.co.uk, customer satisfaction is our top priority. We are committed to providing you with a seamless experience from the moment you visit our website to the conclusion of your travel arrangements. If you need assistance, we are here to help.
Contacting Customer Services
Our dedicated customer service team is available to assist you with:
Booking inquiries
Changes or cancellations
Payment and refund queries
Special requests or travel assistance
Contact Details:
Phone: +44 02037477590
Hours of Operation: Monday to Friday, 9:00 AM – 6:00 PM (UK Time)
Booking Assistance
Need help with making a booking? Our team can guide you through the process, ensuring all your travel needs are met. Call or email us with your preferences, and we will take care of the rest.
Changes and Cancellations
We understand that plans can change. To modify or cancel your booking, please contact us as soon as possible. Please note:
Change or cancellation fees may apply depending on the supplier’s policy.
Refunds, if applicable, will be processed within 14 business days after approval.
Payment and Refunds
For payment assistance or questions about refunds, our team is available to help. Ensure you have your booking reference number ready for quicker service.
Frequently Asked Questions
How do I receive my travel documents?
Travel documents will be sent to your registered email address after booking confirmation. Check your spam/junk folder if you do not see them in your inbox.What happens if I have an issue during my trip?
Contact our emergency support team via the provided phone number for urgent assistance.How can I request special services?
Let us know about special requirements such as wheelchair assistance or dietary preferences during the booking process or by contacting us directly.
Feedback and Complaints
We value your feedback. If you have suggestions, concerns, or complaints, please reach out to us at feedback@stellarholidays.co.uk. We strive to address all complaints within 7 business days.
Flycations LTD
167-169 Great Portland Street,
London, England, W1W 5PF
Your satisfaction is our mission. Thank you for choosing stellarholidays.co.uk!